Select the items to return
Hot Chocolate Design - Returns Center
How it Works
Get a prepaid shipping label. Also get an Instant Refund voucher to start an INSTANT EXCHANGE
Send it off when you can
Common Returns Questions
Is it easy to return items?
Just enter the email you used to make your purchase and click on "Start a Return", you'll receive step-by-step instructions and a prepaid shipping label via email.
How soon will I get my refund?
Once your returned items are inspected, you'll get your refund typically within 72 hours.
How long does it takes for the returned items be inspected?
Usually the inspection takes 2 hours after your returned items are delivered.
Are exchanges available?
Yes! At the end of the regular return process, you'll receive an Instant Refund voucher which it'll allow you to make your exchange right away.
What items are returnable?
- Items purchased in the last 30 days.
- Returned items must be as new.