Hot Chocolate Design - Returns Center

How it Works

Select the items to return or exchange

Get a prepaid shipping label

Send it off when you can

Common Returns Questions

Is it easy to return items?

Just enter the email you used to make your purchase and click on "Start a Return or Exchange", you'll receive step-by-step instructions and a prepaid shipping label.

How soon will I get my refund?

Once your returned items are inspected, you'll get your refund typically within 72 hours.

How long does it takes for the returned items be inspected?

Usually the inspection takes 2 hours after your returned items are delivered (as long as the items have been received on business days, if not it will be inspected the next business day).

Are exchanges available?

Yes! If you choose to make an exchange, you'll need to select your new item and then you'll receive your new order confirmation right away. Just follow the instructions of the exchange process.

What items are returnable?

  • Items purchased in the last 30 days. 
  • Returned items must be as new.

Instant order cancellations (Facebook Messenger):

Instant order cancellations are ONLY available during business hours and through Facebook Messenger. Just click here or click on The Message Us button on the bottom of our Home page.

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