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Hot Chocolate Design - Returns Center

How it Works

Select the items to return

Get a prepaid shipping label. Also get an Instant Refund voucher to start an INSTANT EXCHANGE

Send it off when you can

Common Returns Questions

Is it easy to return items?

Just enter the email you used to make your purchase and click on "Start a Return", you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your returned items are inspected, you'll get your refund typically within 72 hours.

How long does it takes for the returned items be inspected?

Usually the inspection takes 2 hours after your returned items are delivered.

Are exchanges available?

Yes! At the end of the regular return process, you'll receive an Instant Refund voucher which it'll allow you to make your exchange right away.

What items are returnable?

  • Items purchased in the last 30 days. 
  • Returned items must be as new.

Instant order cancellations (Facebook Messenger):

Instant order cancellations are ONLY available during business hours and through Facebook Messenger. Just click here or click on The Message Us button on the bottom of our Home page.

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